✓ 30-Day Money-Back Guarantee
🛡️
30-Day Money-Back Guarantee
We stand behind the quality of our courses. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of purchase and we will process a full refund — no questions asked.
1. Refund Eligibility
You are eligible for a full refund if all of the following conditions are met:
- Your refund request is submitted within 30 calendar days from the date of purchase.
- You have not downloaded the course completion certificate.
- The request is your first refund request for this course.
- The purchase was made directly through our Platform at https://courses.electrosoftsystem.in.
✅ No questions asked within the 30-day window — we trust our students and value long-term relationships over single transactions.
2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Refund requested after 30 days from the date of purchase.
- The course completion certificate has been issued and downloaded.
- The student has completed more than 80% of the course content (where progress tracking is available).
- The request is determined to be fraudulent or made in bad faith (e.g., repeated refund requests across multiple courses).
- Purchases made outside of our official Platform.
- Refund requests arising from technical issues caused by the student's own device or internet connection.
⚠️ Important: Refunds are processed to the original payment method only. We cannot process refunds to a different account, card, or UPI ID.
3. How to Request a Refund
Requesting a refund is simple. Follow these steps:
2
Include the required details
Your full name, email address used at purchase, Order ID (format: ES-XXXXXXXX), course name, and reason for refund (optional).
3
Receive confirmation
We will acknowledge your request within 24–48 business hours and inform you of the outcome.
4
Refund processed
If approved, the refund is initiated via Razorpay to your original payment method within 5–7 business days.
4. Refund Timeline
Once a refund is approved and initiated by us:
- UPI / Net Banking: 3–5 business days
- Credit / Debit Card: 5–10 business days (depending on your bank's processing time)
- Wallets (Paytm, PhonePe, etc.): 1–3 business days
Refund timelines may vary during bank holidays, weekends, or periods of high transaction volume. If you have not received your refund after 10 business days, please contact both your bank and our support team.
5. Purchases Made with Coupons
- If you purchased a course using a coupon code, the refund amount will be the actual amount paid (after discount), not the original course price.
- Coupon codes used in refunded purchases will not be reinstated or reissued.
- If a coupon was obtained through an influencer partnership, the refund policy still applies equally — there are no special restrictions or extended windows.
6. Payment Disputes & Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. Chargebacks are disruptive and costly for both parties.
- If a chargeback is initiated without contacting us first and the refund would have been approved under our policy, access to all purchased courses will be suspended immediately pending resolution.
- Fraudulent chargebacks may result in permanent suspension of access and, where applicable, legal action.
We are committed to resolving all genuine payment issues fairly and quickly. Please always reach out to us first at support@electrosoftsystem.in.
For refund requests or queries about this policy:
- Email: support@electrosoftsystem.in
- Subject line format: "Refund Request — ES-XXXXXXXX"
- Response time: 24–48 business hours
- Organisation: Electrosoft System — AN ISO 9001:2008 Certified Institute