Privacy Policy

🔒 GDPR & IT Act 2000 Compliant

This Privacy Policy describes how Electrosoft System ("we", "our", or "us") collects, uses, stores, and shares your personal information when you visit our website at https://courses.electrosoftsystem.in or purchase any of our courses. Please read this policy carefully.

1. Who We Are

Electrosoft System is an AN ISO 9001:2008 Certified online education institute operating under Indian law. We are the data controller for the personal information you provide to us. For all privacy-related queries, contact: support@electrosoftsystem.in.

2. Information We Collect

2.1 Information You Provide

• Purchase information: First name, last name, email address, phone number collected at checkout.
• Payment information: We do not store card details. All payment data is handled directly by Razorpay (PCI-DSS Level 1 compliant).
• Reviews & feedback: Name, email, star rating, and review text you voluntarily submit.
• Communications: Emails or messages you send to our support team.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, referral URLs, browser type, device type, and IP address.
• Cookies: Small data files stored on your device. See our Cookie Policy for details.

3. How We Use Your Information

Purpose	Data Used	Legal Basis
Process your course purchase	Name, email, phone, payment data	Contractual necessity
Send order confirmation & receipts	Name, email, order details	Contractual necessity
Send course access & support	Name, email	Contractual necessity
Display verified purchase badge on reviews	Email (matched against purchase)	Legitimate interest
Improve our Platform and courses	Usage data, aggregated analytics	Legitimate interest
Fraud prevention & security	IP address, device info, payment metadata	Legitimate interest
Legal compliance	All relevant data	Legal obligation

We do not use your data for unsolicited marketing without your consent.

4. How We Share Your Information

We do not sell your personal data. We may share it with:

• Razorpay: To process payments securely. Governed by Razorpay's Privacy Policy.
• Hostinger (Email): To send transactional emails via our SMTP service.
• Law enforcement: When required by applicable Indian law or court order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you via email before such a transfer.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

• Purchase records: Retained for 7 years to comply with Indian financial regulations.
• Reviews: Retained as long as the course is active or until you request deletion.
• Usage data / logs: Deleted after 90 days.

Upon request, we will delete your personal data unless retention is required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your data:

• All data in transit is encrypted using TLS/SSL.
• Payment processing is handled exclusively by Razorpay (PCI-DSS compliant) — we never see your full card details.
• Database access is restricted and password-protected.
• Admin access requires authentication with hashed passwords (bcrypt).

Despite our best efforts, no method of transmission over the internet is 100% secure. Please use strong, unique passwords and notify us immediately of any suspected breach.

7. Your Rights

Under applicable Indian law (IT Act 2000 and DPDP Act 2023) and, where applicable, GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data, subject to legal retention requirements.
• Objection: Object to processing based on legitimate interests.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, email us at support@electrosoftsystem.in. We will respond within 30 days.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies. For full details, see our Cookie Policy.

9. Children's Privacy

Our Platform is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. For material changes, we will also send a notification to the email address associated with your purchase.

11. Contact Us

For any privacy-related queries, requests, or complaints:

• Email: support@electrosoftsystem.in
• Organisation: Electrosoft System — AN ISO 9001:2008 Certified Institute
• Website: https://courses.electrosoftsystem.in